Refund and Returns Policy
Thank you for choosing Glitzoshop.com. Your satisfaction is paramount to us, which is why we have a clear and straightforward Return and Refund Policy. Please take a moment to familiarize yourself with our policies below.
Return Policy
30-Day Return Window for Quality or Shipping Damage
If your product is defective or has been damaged during shipping, you may return it within 30 days of receiving it. To be eligible for a return, items must be in the condition you received them, with all original packaging and accessories included.
Non-Defective Product Returns
Yes, we accept returns for both defective and non-defective products. All returned items must be new, unopened in their original packaging, or unused.
Non-Returnable Items
We do not accept exchanges. We strive to provide all necessary information to help our customers make informed decisions before buying.
Reasons Not Supporting Free Return
– Arrived Too Late: Free returns are not offered if the delivery is delayed due to reasons beyond our control.
– Don’t Want/Need/Like It: Returns due to a change of mind, ordering by mistake, price changes, high shipping costs, or finding better products are not eligible for free returns.
– Without Manual or Non-Standard Manual: If the manual is missing or non-standard, please contact us for an electronic or video manual instead.
– User’s Error: Any damage caused by user misoperation or ordering the wrong product does not qualify for free returns.
Refund Policy
Processing Refunds
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, specifically your PayPal account, within 15 business days.
How to Initiate a Return
1. Contact Us
To initiate a return, please contact our customer service team via email at [email protected]. Provide your order number, details about the product you wish to return, and the reason for the return.
2. Receive Instructions
Our customer service team will review your return request and provide you with detailed instructions on how to proceed, including where to send your return.
3. Ship the Product
Pack the item securely, including all original packaging and accessories. Ship the item to the address provided by our customer service team.
4. Return Label
You can download and print the return label provided by our customer service team. The cost of return shipping will depend on the return conditions, and eligible returns may qualify for free shipping.
Additional Information
– Restocking Fee: There is no restocking fee for returns.
-Cost of Return Shipping: The cost of return shipping will depend on the return conditions. Returns that meet our eligibility criteria may qualify for free shipping. We recommend keeping a receipt of your return shipment as proof of dispatch.
Contact Information
Email: [email protected]
If you have any questions or need further assistance regarding our Return and Refund Policy, please do not hesitate to reach out to our customer service team. We are here to support you every step of the way.
Thank you for shopping with us at Glitzoshop.com. We value your business and are committed to ensuring that your experience with us is satisfying and enjoyable.